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8. Our Service Regarding Laser Marking Machine We provide two-year machine warranty. In case it exists machine problem, we will solve the problem through email,skype, phone or video. If the problem still exists, we will send our technician to customer’s plan for machine repair.We will respond to customer’s question within two hours. 9. Quality Control of Laser Marking MachineLaser marking machine is our core competencies. Quality is our culture. Our professional quality control team willmake strict quality checking for every part of the machine before entering into warehouse. Before shipment,our engineer will do machine checking within 24 continuous hours to ensure high performance and high stability.
FAQ
Q: How to Install the machine?A: After receive our machine, customers do not need to install it and can use it directly. Q: How to operate the machine? is training necessary?A: The machine is mainly controlled by software. It’s very easy, not complicated. Before shipment, we will make a simple operation manual with pictures and provide user manual of software. Generally speaking, an operator, who is not familiar with Co2 laser printing machine before can still operate it very well. According to customers’ requests, we can send our technician to customer’ plant for machine training or customers can come to our plant for machine training if needed.
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